Technology Services

Technology Services is located in the Mabee Teaching and Learning Center, Suite 116. For Technology Support please call:

        575.492.2181, Submit a Help Request, or
                           email us at

Our technical staff may or may not be in their offices at any given time depending on their duties for the day. If you call in and are directed to voicemail, please leave a message and you will be contacted as soon as possible.

Support hours in US Mountain Time are as follows:
Mon - Fri 8am-5pm (Office Hours)
Mon - Fri 5pm-8pm (On Call Support Hours)
Sun - Sat 8am-8pm (On Call Support Hours)

IT Support Staff:

Dr. Stephanie Ferguson
Director of Instructional Design and Academic Support Services 
575-492-2194 (business hours only)

David Barrett
Instructional Design Technician
575-492-2112 (business hours only)

Josh Ford
Asst. Director and Systems Administrator
575-492-2183 (business hours only)

Julio Castillo
Network Administrator
575-492-2180 (business hours only)

The USW Technician may request that you start the Quicksupport Software for your operating system. The software, once running, will present you with an ID number and a password that you can then provide to the USW technician to allow remote access for troubleshooting purposes.

Links can be found below:
QuickSupport for Windows  (Run or save then run this application when requested)

QuickSupport for Mac         (Save then run this App from your desktop when requested)